Privacy Policy

We believe in respecting your privacy.

So we take your privacy on www.AlexanderHaus.org very seriously indeed.

This policy covers your personal information on this website only. There are many links on dma.org.uk to external sites beyond our control and we suggest that you always check the privacy policies of these sites before using them.

Your personal information

Collecting very specific, relevant information is a necessary part of us being able to provide you with information about Alexander Haus.

We will only use your personal information fairly and securely, and will never do anything with it (such as sharing it with any other party) that you have not clearly agreed to, or that could be considered irresponsible. We exist to promote the very best practices in marketing, and we will always live and work by them.

We'd sum it up by saying that we'll only use your information for uses that can fairly be deemed to be in your best interests. This might be to provide you personally with a better service or it might be to promote our project a whole.

Other purposes might be to provide a tailored service, deliver a product you have ordered, filter out products that you are not interested in, filter Alexander Haus marketing and promotional activity, general administration, statistical analysis to help improve our offering or any other usage that is relevant, fair, honest, sensitive, responsible and respectful towards your privacy.

We will only use your personal information for the purposes we clearly state at the point at which you provide it to us – for example, when you register for one of our events, sign up for the newsletter, provide a financial contribution, give us information over the phone or order any of our products or services.

We will only share your personal information with our employees, contractors, agents or professional advisors where it is necessary in order to fulfil a valid, stated purpose, as above.

 

Marketing messages

Marketing does not just mean offering things for sale, but also includes news and information about:

  • our charity, campaigns and educational work;
  • our role in educating the public about history and reconcilation;
  • volunteering opportunities and how you can get involved with our work;
  • appeals and fundraising;
  • our events, activities and local groups;
  • products, services and offers (our own, and those of third parties which may interest you);
  • leaving a legacy;
  • taking part in projects.

Each and every marketing message we send you, whatever medium, will also include an appropriate and easy way for you to opt out of receiving further communications of that type.

We will send you marketing materials for the following reasons:

  1. You have previously shown that you are interested and affected by our work (for example you have attended events, sent us unsolicited emails, registered for activities, sent us a financial contribution or registered your interest in another way).
  2.  It is therefore it is reasonable to expect that you would want to stay informed.
  3. To accomplish this we need to store and process your personal data.
  4. We have carried out what the lawyers call a 'balancing test' (between privacy rights and wanting to be kept informed) and we believe that it would be reasonable for you to expect to receive our marketing messages by email.

Information We Collect

In running and maintaining our website we may collect and process the following information about you:

1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes what the web people call “traffic data” (and what you and I know as “how often your visit our website, when you visit our website, which website referred you to ours - that sort of thing), “location data” (which area of the world you are located in) and other “communication data” (for example, what type of computer or mobile device you use, what size of screen you use, which type of web browser etc).

2. Information provided voluntarily by you. For example, the information you provide when you register on the website, become a member or make a purchase.

  • personal details (name, date of birth, email, address, telephone etc.) when you become a member or supporter;
  • financial information (payment information such as credit/debit card or direct debit details, and whether donations are gift-aided. 
  • details of your interests and preferences (such as campaigns, projects your participate in, the ways you support us or how you became involved with us).

3. Information that you provide when you communicate with us by any means.

Information from third parties

We sometimes receive personal data about individuals from third parties. For example, if we are partnering with another organisation (e.g. you provide your information to another charity we’re collaborating with on a conservation project). Also, we may use third parties to help us conduct research and analysis on personal data (and this can result in new personal data being created).

Your information may be shared with us by independent third parties when you have indicated that wish to support Alexander Haus with your consent (for example, Prism the Gift Fund charity, BT My Donate or Deutsche Stiftung Denkmalschutze). You should check their Privacy Notice when you provide your information to understand fully how they will process your data.

We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.

Volunteers

If you are a volunteer then we may collect extra information about you (e.g. references, criminal records checks, details of emergency contacts, medical conditions etc.). This information will be retained for legal reasons, to protect us and you (including in the event of an insurance or legal claim) and for safeguarding purposes.

Use of Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:
1. To provide information to you that you request from us relating to our events, activities, classes or courses, news  or other services or products.
2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive this information. 
3. To inform you of any changes to our website, activities, services or products.
If you have previously purchased any activities, services or products. from us we may provide you with details of similar activities, services or products, or indeed other activities, services or products  at Alexander Haus that you may be interested in.
Now, we take a different approach entirely to making your information available to another organisation or company – what the lawyers call “selected third parties offering unrelated goods”. 
1.    First, we would only do so if you asked us to or if you’ve given us permission to do so in advance.
2.    Second, we would only ask you for permission if we felt that what another organisation or company would offer you might be of interest. Frankly, we think there are more than enough irrelevant emails clogging up inboxes across the world, without us adding to the problem. So we will only ask if we genuinely think you’d be interested.
3.    Third, we would do so on the basis that if you provide permission you can withdrawn it at any time.

Storing of your Personal Information

In operating our website it may become necessary to transfer data - and that might include the personal information that we collect from you - to locations outside of the European Union for processing and storing. By providing your personal information to us, we’ll take it that you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your information is transferred, stored and processed securely.

Unfortunately, as we all know, sending information via the internet is not totally secure and there are times when it has been apparent that information has been intercepted. So, whilst we will always do what we can to protect the information we hold, it would be foolish if we suggested we could guarantee the security of the information that you send to us electronically. We wish we could but we can’t. No one can.

Disclosing Your Information

We will not disclose your personal information to any other party other than as described in this privacy policy or in these situations:
1.     Where we are legally required by law to disclose your personal information.
2.    Where by doing so we might reasonably help to prevent or reduce the risk of a fraud being committed.

Web-links to other websites From time to time we include links to other websites run by other organisations or companies, or people not working for Alexander Haus on our website. Where we provide a link it does not mean that we endorse or approve that website’s policy towards visitor privacy. It wouldn’t be a bad idea if you were to review their privacy policy before sending them any personal data. We would.

Administration

We use personal data for administrative purposes (i.e. to carry on our education work). This includes:

  • receiving donations (e.g. direct debits or gift-aid instructions);
  • maintaining databases of our volunteers, members and supporters;
  • performing our obligations under membership contracts;
  • fulfilling orders for goods or services (whether placed online, over the phone or in person);
  • helping us respect your choices and preferences (e.g. if you ask not to receive specific or marketing material, we’ll keep a record of this).

Cookies

In order to provide you with the best, tailored experience of alexanderhaus.org, our site will need to place small text files, or 'cookies', or you computer. Most cookies that we use are 'session' cookies and only exist for the time that you are using our site. They perform functional tasks – such as remembering that you are logged as you move from page to page, or to pre-load your personal details into forms to save you time.

We also track cookies anonymously to fuel our site analytics and learn how to improve your dma.org.uk experience and hone the relevance of our products and services. We also use cookies in our emails to track open rates and other performance indicators – again, so that we can continually improve the relevance and experience of our offering to you. We do not track you on any non-Alexander Haus website or communication.

You can set your browser to reject all cookies. Please note that if you do this then certain areas of this website will not be able to function for you. Choose a browser setting that rejects third-party cookies but allows the benign, functional ones that make the good stuff work. We've worked hard to make alexanderhaus.org intuitive to your needs – why would you want to miss out?!

At Alexander Haus we do our best to safeguard the privacy of our visitors. We wouldn’t want our personal details used without our knowledge or permission. We assume you don’t either. So, we have drawn up a privacy policy to explain what happens to any personal information (or ‘personal data’ as the lawyers like to call it) that you provide to us, or we collect from you, when you visit our site. We will update this policy from time to time so please do check for updates if this is important to you. It should be.

Access to your Information

You have the right to ask us for a copy of all your personal information that we hold. To make this 'subject access request', please write to the following address and include a fee of 10 euros to cover an organisation's handling costs, to:

The Database Manager: Alexander Haus eV, C/o Groening Landauer Str. 6 14197 Berlin Germany or via email info@alexanderhaus.org

To help us to serve you to our best ability and your greatest benefit, and if you are happy for us to hold the information that we have, please confirm with us that it is correct or tell us if it's not.

Contacting Us

Please do not hesitate to contact us if you have any questions or feedback on our privacy policy. You can contact us at: info@alexanderhaus.org

Notification of changes

If we update our website privacy policy, we will flag it up when you next visit the site.